Hi, We are having a recurring problem with our unit. At random points it locks up and all the virtual machines go down.
When this happens, I am able to use the Supermicro management page to power cycle the device and then everything returns to normal.
However, I am unable to use Antman (until said reboot).
Also I noticed the Zpool shows degraded. Other times, the Zpool shows as normal, not degraded.
What can I do to get these problems taken care of?
Thanks,
Frank
Hi @fc,
This sounds like a case where going directly with support would be helpful. You can check out support plans here -- that will cover you for this issue and anything else that may come up throughout the year.
If there is a bad drive or something like that we'd only charge for cost of materials, labor would all be a part of the ticket in your plan. If you have questions feel free to send me an email to [email protected].
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