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ForumGeneral: Issues & Bug ReportsHardware or Software problem or b …

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Hardware or Software problem or both

fc@fc

1 Post

#1 · January 29, 2020, 8:46 am

Hi, We are having a recurring problem with our unit. At random points it locks up and all the virtual machines go down.

When this happens, I am able to use the Supermicro management page to power cycle the device and then everything returns to normal.

However, I am unable to use Antman (until said reboot).

Also I noticed the Zpool shows degraded. Other times, the Zpool shows as normal, not degraded.

What can I do to get these problems taken care of?

Thanks,

Frank

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Daniel Scott@ddmscott

146 Posts

Antsle Staff

#2 · January 31, 2020, 10:50 am

Hi @fc,

This sounds like a case where going directly with support would be helpful. You can check out support plans here -- that will cover you for this issue and anything else that may come up throughout the year.

If there is a bad drive or something like that we'd only charge for cost of materials, labor would all be a part of the ticket in your plan. If you have questions feel free to send me an email to daniel@antsle.com.

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