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ForumGeneral: How-To GuidesEnsure that my subscription is ap …

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Ensure that my subscription is applied

#1 · May 12, 2020, 11:03 am

Hi,

I'm new to Antsle and just got a subscription, however, when I look at my subscriptions it says Its associated to my Antsle One D, but when I look at the server on the server tab it still shows the license that being applied is antsle-hw.

Is this how its supposed to be?

-Chris

#2 · May 12, 2020, 4:13 pm

Hi - you automatically are in trial status for the first 30 days, it's just how the system sets up and then after that it goes to antsle-hw. Sorry for any confusion. If you check the plan tab it should show Essential there

christopher.t.jones123 has reacted to this post.

#3 · May 13, 2020, 7:21 pm

Awesome, thanks for the clarification

#4 · June 9, 2020, 10:06 am

@ddmscott

I'm in a similar situation - I just upgraded my One-D to EL2, and it reports

Premium antMan trial days remaining: 30 days —

in the Antman License block of the Dashboard.

It's running AntMan 3.1.0c, and Anthilld 1.3.0

The Settings > System Information > Serial number appear to be a regenerated value starting with 9999*. I was able to register the unit with AntHill, but I think it's treated as a generic hardware device.

Is there a (simple? painless? almost-magically elegant?) way to re-register with the real serial number?

#5 · June 10, 2020, 3:29 pm

Hi @matterantimatter, I think your situation is actually different from the one above. Did you follow this part of the migration process in the docs?

At the on-boarding screen, select “this is Antsle hardware” and follow the prompts. This will give your new installation the same serial number and license as the original.

From: https://docs.antsle.com/system/edgelinux-os-architecture#how-to-migrate-from-edgelinux-1-based-on-gentoo-to-edgelinux-2-0

Either way we can help out. If you can write in to support@antsle.com with your original serial number along with the new one, we can get it changed back.

#6 · February 18, 2026, 8:19 am

Making sure your subscription is properly applied is important to avoid service interruptions or missing out on benefits. It’s always a good idea to double-check confirmation emails or account settings to ensure everything is active and up to date. Surface Medicine