Backup Hangs

6 replies
djurden
28 posts

I'm doing a self-managed backup and it always hangs. I delete the backup and snapshot and try again. It keeps hanging right at this point. I have attached a screen shot.

daniel.luckStaff
551 posts

Hello!

Thanks for reaching out to antsle Support.

Can you give us some more detail on the Self-Managed Backup that you are using?

You can also open up ticket with us at:  [email protected] if you'd like.

Thank you,
antsle Support

daniel.luckStaff
551 posts

Hello!

Can you let us know what kind of Self-Managed Storage that you are using?
Such as connected Storage with USB Drive , SMB or SSH.

How is the Self-Managed Storage mounted?

Does the backup always hang at the same point in time or progress?

Thank you,
antsle Support

djurden
28 posts

The storage is NAS. It is mounted with: mount -t cifs -o username=xxx, password=xxx //192.168.nnn.nnn/Antsle /mnt/backups.

The antlet is a Windows 11 VM and powered down when trying to perform the backup.

The backup hangs at the same point every time. It has worked in the past, this just started happening recently.

daniel.luckStaff
551 posts

Hello!

Thanks for the update.
Glad to hear!

Thank you,
antsle Support

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