Power failure

Hi all - I have antsle one XD with 4 cores.  Things were going fine, then suddenly yesterday it dies on me.  There was no power outage nor any other disruption of power.  Just does not turn on.  No lights, nothing.  I have the OEM equipment.  Had it for less than 2 years.  Anyone with similar experience? Antsle customer service has been less than helpful.

Is the power supply's green light on? If not, you may need a new power supply. You can get one here if you need it.

I had a similar issue where it just lost power after about 16 or 17 months of use.  At first it would power back on for a minute before powering off, then not at all.  I didn't feel like throwing any more good money after bad, so I wound up buying a used server from servermonkey, after which I decided to see if the antsle fix would be easy. I took it apart and found one of the components had melted off.  After posting on reddit, someone alerted me to the C2000 clock bug which I think fits the description of at least my issue.

This is what's left of my $3347 antsle (the rest will be recycled) after 17-18 months.

@jiyeongkim  I had the same issue last year.  If the attached image is like your power supply, then yes you probably need a new one.  It's a cheap power supply and burns out often.  It's just a laptop power brick.  I'm glad to see that Antsle quit using them on their new models.

Thank you everyone for the response.  I ended up contacting [email protected].  I had to send my antsle XD over to get it inspected.  It wasn't the power brick after all but rather a bad motherboard.  Keeping my fingers crossed that this time it lasts longer than 2 years.

How did you manage to get a response from [email protected]?

Quote from ericl on November 4, 2020, 7:32 am

How did you manage to get a response from [email protected]?

Hi Eric:

Just send an e-mail to [email protected] and ticket should generated.

Here's link to power supply for antsle One D and XD:

https://shop.antsle.com/product/power-supply-antsle-one/